I noticed an interesting line while I was reading through my About Me page to see if I should make any changes to it. I saw a line at the end that I wrote “I will not try to make you change for a product I sell. I will find the product that works for you.”
Reading that got me to thinking. How many times do you go into a store with a need, and you end up being sold whatever gets the largest commission? I was at an electronics store looking for a DVD player with the ability to read from a USB stick. I ended up being shown a $1500 home theater system. It did have the USB abilities, but was way more than I had asked for. Why do sales people feel on selling you what they want to sell you, instead of filling the need you have?
And I know something about retail, I have spent 13 years working in a retail setting. I know the reason sales people do this. But do they not realize that if you sell someone something they don’t really need, they will remember it? I always preferred to find out what the customer needed, and then help them find it. If that involved sending them to another store who I know had it, so be it. But I lost a sale right? Wrong. If you provide people with what they need, you do not loose a sale, you build a relationship. And I feel this is what business is, relationships. To bad more people do not fell the same way.
So I would like to once again quote myself “I will not try to make you change for a product I sell. I will find the product that works for you.”